Privacy Policy

• Email: Used solely for our own communications:

  • Notifications when new features are released
  • Promotional emails about our plans and offers
  • Newsletter emails about what is working in DM sales, and changes to the platform

  When you create an account, you are opted in to these emails by default. You can manage each type independently in your account settings at any time, or unsubscribe from any email with one click. Your email is never sold, rented, or disclosed to third parties for their marketing purposes.

• Order and billing info: Processed by our payment provider (Stripe) for purchases, refunds, and fraud prevention.

• Technical and usage data: We automatically collect the following when you use the service:

  • IP address
  • Device type, browser, and operating system
  • Pages visited, videos watched, and time spent
  • Access patterns and streaming behaviour
  • Interactions with the site, including clicks, scrolls, and navigation paths

  This data is used for account security, abuse detection (including scraping and account sharing), fraud prevention, understanding how visitors use the site, and product improvement.

We use a limited number of third‑party services to operate. We do not sell, rent, or otherwise disclose your personal data to third parties for their own purposes.

• Stripe: payment processing. Receives billing and order information needed to complete your purchase. See Stripe's privacy policy for details.
• PostHog: product analytics and user experience tools. Collects usage data, behavioural insights, and interaction data to help us understand how visitors use the site and improve the experience. See PostHog's privacy policy for details.
• Microsoft Clarity: session replay and heatmap analytics. Records anonymised user sessions (clicks, scrolls, and page interactions) to help us identify usability issues and improve the site. Sensitive content is masked by default. See Microsoft's privacy statement for details.
• Axiom: playback security logging. Records video playback events together with your IP address, network provider, approximate location, browser, and account identifier, so we can find shared accounts, scraping, and other misuse of the platform. See Axiom's privacy policy for details.

Our website and payment pages may use cookies and local storage for checkout, authentication, license management, and analytics.

If you use a company email address or invoice your purchase to a company, your company's logo may appear on our homepage to show the businesses we work with. Your identity is never revealed to your employer or any third party. We only display the company logo, not who from that company is subscribed.

We process your personal data on the following grounds:

• Contractual necessity: Account creation, order fulfilment, and licence management, required to deliver the service you purchased.
• Legitimate interest: Product analytics, user experience analysis (PostHog, Microsoft Clarity), and fraud prevention, including playback security logging (Axiom). Used to understand how visitors interact with the site, improve the experience, and protect the platform against misuse.
• Consent: Marketing and newsletter emails. You may withdraw consent at any time via your account settings or the unsubscribe link in any email.

We use automated systems to detect account sharing, content scraping, and other violations of our Terms of Service. These systems may automatically suspend your account without prior human review. If you believe a decision was made in error, you have the right to request a human review by contacting us at time@modernos.co.

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to delete it.

You may request access to, correction of, or deletion of your personal data at any time.

• Account deletion: If you have never purchased, you can delete your account from your account settings. When you do, your personal data is permanently removed from our database. Playback security logs are the one exception, and are preserved. See Data Retention below.
• Subscriptions and past purchases: If you have an active subscription, or have purchased from us at any point, please contact us at time@modernos.co to arrange account deletion. We keep purchase records while they are needed for legal, tax, or accounting obligations.
• Retention exceptions: Some information may be retained where required for legal, tax, or accounting obligations, or where we need it to protect the platform against misuse.
• Right to complain: You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your personal data in accordance with applicable law.

• Account data: Retained while your account is active and deleted when you delete your account.
• Billing records: Retained for up to 7 years after the transaction date, as required by UK tax and accounting law.
• Analytics data: Retained in accordance with PostHog's and Microsoft Clarity's respective data retention settings.
• Playback security logs: Retained for up to 24 months from the date of the event, and preserved when you delete your account. We rely on these logs to find and to prove misuse of the platform, so we do not delete them on request. They are never used to contact you or to build a marketing profile.

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our payment and licensing providers may process limited personal information in multiple countries, including the United Kingdom, the European Economic Area, and the United States. Where required, appropriate safeguards are used by those providers.

We may update this policy. If we make material changes, we will update the date above and, where appropriate, notify recent purchasers.